IBM Support Information for IonMan

The phone # for IBM support is (800) 426-7378 (IBM-SERV). The only information you need for them to look up our support contract is my phone number, (812) 855-8450. You will also need the following product type codes (and the serial number for individual parts) for support:

• The cluster nodes are the IBM eServer 326, 8848-72U.
• The Storage Area Network (SAN) device is an IBM TotalStorage DS4100, 1724-100.
• The UPS is an IBM UPS 10000XHV, 2130-8RX, a rebranded APC.

Our sales rep is Tom Bolyard with Logicalis: (317) 853-1932 office, (317) 201-8807 mobile, Tom.Bolyard@us.logicalis.com

Some technical contacts at Logicalis:

• Kent Davison: (630) 544-1661, Kent.Davison@us.logicalis.com
• Norm Jungles: Norm.Jungles@us.logicalis.com

Serial numbers of individual hardware units:

• DS4100: 13D0673
• ionman-n1: KP-T0002
• ionman-n2: KP-R9980
• ionman-n3: KP-R9982
• ionman-n4: KP-R9959
• ionman-n5: KP-R9967
• ionman-n6: KP-R9985
• ionman-n7: KP-R9988
• ionman-n8: KP-R9996
• ionman-n9: KP-R9991
• ionman-n10: KP-R9998
• ionman-n11: KP-R9984
• ionman-n12: KP-R9989
• ionman-n13: KP-R9975
• ionman-n14: KP-R9999
• ionman-n15: KP-R9966
• ionman-n16: KP-R9972
• ionman-n17: KP-R9970
• ionman-n18: KP-R9974
• ionman-n19: KP-R9952
• ionman-n20: KP-R9963
• ionman-n21: KP-R9957
• ionman-n22: KP-R9960
• ionman-n23: KP-R9955
• ionman-n24: KP-R9994